Warranty Policy

We offer the following warranty periods to the different product series:

 

Product Series                                 Warranty Period

  Monitors                                           2 years conditional

  HD Converters / Transmitters      2 years conditional

  Batteries          ≤80Wh                    1 year conditional

                            >80Wh                    2 years conditional

  Chargers                                           2 years conditional

  Lightings                                           2 years conditional

"Please note: Replacement products carry the greater of: original warranty balance or 90 days".

The following damages/issues are not covered under warranty:


Monitors

(1) Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SWIT.
(2) The number of bright or dark spots of the LCD panel shall conform to the standard regulated by SWIT. (Check User Manual for details)
(3) Any damage caused by powering the monitor with third-party power adaptors.
(4) Any damage of LCD panel caused by external forces.
(5) Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.
(6) Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.


HD Converters / Transmitters

(1) Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SWIT.
(2) The attenuation of signal quality resulting from being used in any special environments.
(3) Any damage caused by powering the product with third-party power adaptors.
(4) Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.
(5) Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.


Batteries

(1) Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SWIT.
(2) Battery performance declines, cannot be charged, or cannot be fully charged that caused by using third-party chargers.
(3) Battery capacity naturally decreased after a certain cycle times of charging and discharging.
(4) The capacity loss caused by over 6-month’s storage, and not charging the battery to re-active it during the period.
(5) Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.
(6) Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.


Chargers

(1) Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SWIT.
(2) Damage caused by input voltage beyond the limited range of AC 100V-240V.
(3) Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.
(4) Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.


Lightings

(1) Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SWIT.
(2) Any damage caused by powering the product with third-party power adaptors.
(3) Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.
(4) Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.

Contact Us

1-866-986-SWIT

info@swit.us

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